We know that privacy notices can feel like heavy reading, so we’ve tried to keep this one clear and straightforward. It explains what personal information we collect, why we need it, how we look after it, and what your rights are. If you have any questions at all, please don’t hesitate to get in touch.

1. Who We Are

Seafari Adventures (Oban) Ltd. is the data controller responsible for any personal information collected through our website, booking system, or direct contact with us.

Company: Seafari Adventures (Oban) Ltd.
Company number: SC431015
VAT number: 154926980
Data protection contact: Jess Hill
Email: oban@seafari.co.uk
Telephone: +44 (0)1852 300 003
Postal address: Seafari Adventures, Easdale Village Shop, Easdale, PA34 4RQ

2. What Information We Collect

Depending on how you interact with us, we may collect some or all of the following:

• Your name
• Email address
• Telephone number
• Ages of children under 15 in your party (for safety purposes)
• Your home town and country of residence
• Payment information (processed securely through our booking system)
• How you found out about us

We only ever ask for information we genuinely need. We do not collect sensitive personal data such as health information, ethnic background, or political views.

3. Why We Use Your Information

Under the UK GDPR, we must have a lawful reason for using your personal data. Here is how and why we use yours:

To fulfil your booking and deliver our tours
We use your contact and booking details to confirm your reservation and keep you informed of any changes. Legal basis: Contract.

To ensure your safety on the water
We record the ages of younger passengers for safety briefings and appropriate seating. Legal basis: Contract / Legitimate interest.

To communicate with you
We use your contact details to respond to your enquiries. Legal basis: Contract.

To keep our financial records
We retain sailing sheet records for VAT and tax inspection purposes. Legal basis: Legal obligation.

To send you news, offers, or updates
We may send you email newsletters, but only if you have opted in. You can unsubscribe at any time by emailing oban@seafari.co.uk or by clicking the unsubscribe link in any email we send. Legal basis: Consent.

4. How Long We Keep Your Information

We do not keep your personal data for any longer than we need to.

Name, phone number, party size, ages of children under 15
Kept on our hard copy sailing sheets for 7 years to meet VAT and tax obligations.

Booking details (name, email, payment information)
Held on our online booking system until you ask us to delete them.

Email correspondence
Deleted after 5 years.

5. Where Your Information Is Stored

All personal data we hold is stored within the United Kingdom and is subject to the full protections of the UK GDPR.

Your booking information is held on our online booking system, hosted by a UK-based server provider. Access is restricted to our trained ticket office team and our technical support provider, solely for the purpose of maintaining the booking system.

We do not transfer your personal data outside the UK.

6. Who We Share Your Information With

We do not sell, rent, or share your personal data with any third parties for commercial or marketing purposes.

The only exception is if we are legally required to do so — for example, if ordered by a court, or if required to comply with a legal obligation or the instructions of a government authority.

7. Your Rights

Under UK data protection law, you have the following rights:

Right to be informed
We must tell you clearly how and why we use your personal data — which is what this notice does.

Right of access
You can ask us for a copy of the personal data we hold about you at any time.

Right to rectification
If any of your data is inaccurate or incomplete, you can ask us to correct it.

Right to erasure
You can ask us to delete your personal data (the ‘right to be forgotten’), subject to our legal obligations.

Right to restrict processing
You can ask us to limit how we use your data in certain circumstances.

Right to object
You can object to us using your data for a particular purpose.

Right to data portability
Where we process your data by automated means with your consent, you can ask for a copy in a portable format.

Automated decisions
We do not make any automated decisions based on your personal data.

To exercise any of these rights, please contact us using the details in Section 9. We will respond within one month. In complex cases this may extend to three months, but we will keep you informed throughout.

8. Cookies

Our website uses cookies — small text files stored on your device — to help it function correctly and to understand how visitors use the site. You will be asked for your consent to non-essential cookies when you first visit. You can update your cookie preferences at any time via the cookie settings link in our website footer.

9. How to Access Your Information or Make a Complaint

Subject access requests
If you would like to know what personal data we hold about you, you can make a subject access request in writing by email or letter. There is no charge for a standard request. We will respond within one month.

Making a complaint
If you are unhappy with how we have handled your personal data, please contact us directly in the first instance and we will do our best to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection authority:

• Website: ico.org.uk
• Telephone: 0303 123 1113
• Live chat available at ico.org.uk

10. Contact Us

For any questions about this Privacy Notice, to exercise your rights, or to make a subject access request, please contact:

Jess Hill
Seafari Adventures (Oban) Ltd.
Easdale Village Shop, Easdale, PA34 4RQ
Email: oban@seafari.co.uk
Telephone: +44 (0)1852 300 003

11. Changes to This Notice

We may update this Privacy Notice from time to time — for example, if the law changes or if we change the way we operate. The date below will always reflect when it was last updated. We recommend checking back periodically if you use our services regularly.

Last updated: March 2026

This notice is written in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Data (Use and Access) Act 2025. Seafari Adventures (Oban) Ltd. is registered in Scotland. Company number: SC431015. VAT number: 154926980.