Frequently Asked Questions

Everything you need to know about booking and experiencing a Seafari adventure

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FAQs

Booking & Payment

Tours & Experiences

Weather & Cancellations

What to Bring

Accessibility & Requirements

Wildlife

Getting There

Gift Vouchers

Questions or Special Requests?

If you can’t find the answer you’re looking for, our friendly team is here to help.

Booking & Payment
How do I book a tour?
You can book online through our website for instant confirmation, contact us by phone or email. Online booking is available 24/7 and you’ll receive immediate confirmation. Phone bookings are available Monday-Sunday, 9am-5pm.
Do I need to pay in full when booking?
Yes, full payment is required at the time of booking to secure your reservation. We accept credit/debit cards, bank transfer (for group bookings by arrangement), and gift vouchers.
How far in advance should I book?
We recommend booking as early as possible, especially during peak season (May-September) and for weekends. Popular tours and dates can sell out weeks in advance. However, we can sometimes accommodate last-minute bookings if space is available – just give us a call on +44 (0)1852 300 003.
Can I book for today or tomorrow?
Last-minute bookings are sometimes possible, subject to availability. Call us on 01852 300003 on the morning of your preferred date to check. We recommend booking at least 48 hours in advance when possible.
What's your cancellation policy?

Please contact us as soon as possible if you need to change or cancel. Our cancellation policy is outlined in your booking confirmation. We offer full refunds for cancellations made 48+ hours in advance. See our Terms & Conditions for full details.

Can I change my booking date?

Yes, you can change your date free of charge if you notify us more than 48 hours before your original booking. Changes within 48 hours incur an admin fee. All changes are subject to availability.

Will I receive a booking confirmation?
Yes, you’ll receive an email confirmation immediately after booking (online bookings) or within a few hours (phone bookings). This includes your booking reference, tour details, meeting point, and what to bring. If you don’t receive this, check your spam folder or contact us.
Do you offer group discounts?
Yes! We offer competitive rates for groups of 12 or more. Private charters are often the best option for larger groups. Contact us directly for a tailored quote.
Is there a minimum age?
Minimum age is typically 4 years (though this varies by tour – check specific tour pages). All children under 16 must be accompanied by a responsible adult.
Can I book a private tour?
Absolutely! We offer private charters from 2-12 hours. You’ll have the boat exclusively for your group (up to 12 people). Perfect for special occasions, corporate events, or when you want a tailored experience. See our Private Charters pages for details.
Tours & Experiences
Which tour should I choose?

It depends on your interests and time:

How long are the tours?

Our scheduled tours range from 2 hours to a full day (approximately 7 hours). Private charters can be 2-12 hours, tailored to your preferences.

What's included in the tour price?

All tours include:

  • Expert skipper and WiSE-accredited guide
  • All safety equipment and briefings Waterproof jackets and trousers (all sizes)
  • Life jackets (infant to adult sizes)

Not included: Food, beverages, gratuities.

Where do tours depart from?
All tours depart from Easdale Harbour, Ellenabeich. We’re 16 miles south of Oban and you can park in the free public car park.
What time do I need to arrive?

Please arrive at least 30 minutes before your scheduled departure time. This allows time for check-in, safety briefing, and getting kitted out in waterproof gear. Tours depart promptly at the stated time.

How many people are on each tour?

All boats accommodate up to 12 passengers (plus crew). Private charters are exclusively for your group.

Are tours suitable for children?

Yes! Many families love our tours. Minimum age is typically 4 years. Children under 16 must be accompanied by an adult.

Is it scary or dangerous?

Not at all! All boats can be fast and exciting, but safety is our absolute priority. You’re in the hands of experienced, qualified skippers with nearly 30 years of local knowledge. We provide comprehensive safety briefings and all necessary equipment. Seafari offer wildlife tours, not thrill rides and your boat is monitored throughout your tour in our office via our dedicated tracking system. That said, tours can be bumpy, and you may get some spray – it’s part of the adventure!

Will I get wet?

Boats may get some spray, especially on more adventurous tours or in choppier conditions. That’s why we provide waterproof jackets and trousers! You’ll stay dry underneath. Some people love the refreshing spray – it’s part of the experience!

Can I bring my camera?

Absolutely! Many guests take amazing photos. We recommend:

  • Waterproof case or bag (spray can occur)
  • Strap for cameras/phones (in case of drops)
  • Keep items secure when not in use

We accept no responsibility for water-damaged equipment, so protect your devices.

Weather & Cancellations
What happens if the weather is bad?

Safety is our top priority. If conditions are unsuitable (high winds, poor visibility, rough seas), skippers will cancel the tour. You’ll receive either:

  • Full refund, or
  • Option to reschedule to another date, or
  • Credit voucher valid for 12 months
We typically make weather decisions the evening before (6-8pm) or morning of your tour (6-8am). We’ll contact you by email, text, or phone.
How do I know if my tour is cancelled?

We’ll contact you directly by phone and email if we need to cancel. Please ensure you’ve provided correct contact details and check your emails (including spam folder) the evening before and morning of your tour. You can also call us for an update.

What if it's raining?
Rain doesn’t mean cancellation! We provide waterproof clothing and many of our best tours happen in light rain. What matters most is wind speed, sea conditions, and visibility. Trust our experienced skippers to make the right call.
Can I cancel if I'm worried about weather?
Yes, our cancellation policy allows you to cancel up to 48 hours before departure for a full refund. However, we have nearly 30 years of experience operating in Scottish conditions and only cancel when it’s genuinely unsafe. The weather can look worse than it is – give us a call if you’re concerned.
What time of year is best for tours?
We operate most of the year! Each season has its charm.
Is it cold on the boat?

It can be! Even on warm days, it’s cooler on the water due to wind chill and spray. We provide waterproof layers. Wear warm clothing underneath (see “What to Bring” for a full list).

What if only some of my group can come due to cancellation?

If we cancel the tour, everyone must reschedule or receive refunds – we can’t run tours for partial groups when conditions are unsafe. If you choose to cancel and some members of your party still want to attend, contact us to discuss options.

What to Bring

What should I wear?

Dress in layers suitable for Scottish weather:

  • Base layer: Thermal or warm clothing (trousers and long sleeves recommended)
  • Mid layer: Fleece or jumper
  • Outer layer: Windproof jacket
  • Footwear: Closed-toe shoes with good grip (trainers, walking boots, deck shoes)
  • Accessories: Warm hat, gloves (even in summer!), sunglasses, sunscreen

For RIB tours, we provide waterproof jackets and trousers.

Can I wear shorts and flip-flops?
We strongly recommend against this! Even on warm days, it’s cooler on the water. Flip-flops are dangerous on boats (slippery surfaces). Wear closed-toe shoes with good grip, and trousers or long leggings are much more comfortable.
What shoes should I wear?

Closed-toe shoes with good grip are essential:

  • Trainers (most popular choice)
  • Walking boots
  • Deck shoes

Avoid high heels, flip-flops, open-toed sandals, brand new trainers (they may get wet!).

Should I bring food and drinks?

2-3hr tours: Not necessary, but you’re welcome to bring snacks and water in a waterproof bag.

Full day tours: Definitely bring lunch, snacks, and plenty of water. We stop on an island where you can eat lunch. No alcohol permitted on board.

Can I bring a backpack?

Yes, but please keep it small and waterproof. There’s limited storage on RIB boats. Essentials only! We recommend:

  • Small dry bag or waterproof backpack
  • Phone/camera in waterproof case
  • Sunscreen, sunglasses, hat
    Snacks and water (especially for longer tours)
Do I need to bring a life jacket?
No, we provide life jackets in all sizes from infant to adult. Wearing a life jacket is mandatory throughout the tour.
Should I bring seasickness tablets?

A difficult question. On open RIBs, even those prone to motion sickness are generally unaffected. On catamarans especially when stopped, looking for whales, people prone to motion sickness can be affected. Take tablets before departure (follow package instructions for timing). Fresh air and looking at the horizon help too.

Can I bring binoculars?
Absolutely! Great idea for wildlife watching. Just ensure they’re secured with a strap so they don’t fall overboard if the boat moves suddenly.

Accessibility & Special Requirements

Are tours accessible for wheelchair users?

We’re committed to making our tours as accessible as possible. Our catamarans have a side loading door at deck level (850mm) for easy wheelchair access. On our RIBs, wheelchair access may be possible. One RIB can have a seat removed for wheelchair use but we do require plenty of notification. Please contact us before booking to discuss your specific needs, and we’ll advise honestly about suitability.

I have limited mobility - can I still come?

Possibly! It depends on the extent of your mobility limitations. You need to be able to:

  • Step onto the boat with assistance
  • Independently sit on a dedicate seat with a backrest
  • Hold on when the boat is moving
  • Tolerate bouncing/movement

Contact us before booking, and we’ll discuss your situation and recommend the best tour option.

I'm pregnant - can I go on a tour?

We do not recommend RIB tours during pregnancy. This is for the safety of you and your baby. We’re unable to accept liability for any complications. However, you’re welcome to book for after your baby arrives!

I have a bad back/neck - is this suitable?

RIB tour boats can make sudden movements, which may aggravate back or neck problems. If you have back/neck issues or recent injuries, we advise against participating. Contact us to discuss your specific situation.

Do you cater for food allergies?

We do not provide food on tours. You may bring your own snacks/lunch. This means you have complete control over dietary requirements and allergen avoidance.

I'm deaf/hard of hearing - will I understand the guide?
Our safety briefings and commentary are given verbally, but we can provide written safety information in advance. The guide will also use visual signals. Please let us know before departure so we can ensure clear communication.
Do you have facilities for people with disabilities?

Toilet facilities at Ellenabeich are standard public toilets. Our boats don’t have disabled toilets due to size, so please use facilities before departure. Full-day tours also stop at locations with public toilet facilities.

Can you accommodate autism or sensory needs?

Yes, we’re happy to work with families to make the experience comfortable. Some considerations:

  • Ear defenders are fine (but you’ll need to hear safety briefings)
  • We can provide a visual schedule of the tour in advance
  • You can bring comfort items/fidget toys
  • Tours can be quite loud (engine noise) and stimulating

Contact us before booking to discuss specific needs.

Wildlife
Will I definitely see wildlife?

While we have excellent success rates, we cannot guarantee specific wildlife sightings. Wildlife is wild and unpredictable – sightings depend on weather, sea conditions, time of year, and simply being in the right place at the right time. However, we would be disappointed not to see seals, eagles, many species of seabirds, deer, porpoise, dolphins, whales, otters and more. Our experienced guides know the best spots!

What wildlife might I see?

Sightings vary between tours and season. Common sightings include:

  • Very likely: Seals (common and grey), seabirds (guillemots, razorbills, gannets, shags)
  • Regularly: Dolphins, porpoises, otters, eagles (sea and golden)
  • Seasonally: Puffins (Apr-mid August), minke whales (May-September), basking sharks (May-August)
When's the best time to see whales?

Minke whales are most common mid-May to early September. Orcas are rare, but there are two male Orcas than roam between Ireland and the north of Scotland. Remember, these are wild animals – we can never guarantee sightings.

Can I see puffins?

Yes, on our full-day Iona, Staffa & Puffin Colony tour! Puffins are present on Staffa from early-May through end-July (they leave to spend winter at sea). Peak puffin season is May-July. We get close enough for excellent photos without disturbing them.

How close do you get to wildlife?

We follow WiSE (Wildlife Safe) guidelines and maintain appropriate distances:

  • Seals: Close enough for photos, but we don’t disturb them
  • Dolphins/porpoises: They often approach us!
  • Whales: 100m+ distance, we let them approach if curious
  • Seabirds: Close but respectful

We never chase or harass wildlife – it’s about ethical wildlife watching.

What if we don't see much wildlife?

While rare, sometimes wildlife is elusive. We can’t offer refunds for lack of sightings as this is beyond our control. However, the scenery, Corryvreckan whirlpool, coastal geology, and overall experience are spectacular even without abundant wildlife. Our guides share fascinating information about the area regardless of sightings.

Can we feed the wildlife?
Absolutely not. Feeding wild animals:

  • Changes their natural behaviour
  • Can make them dependent on humans
  • May be harmful to their health
  • Is against WiSE guidelines

We take responsible wildlife watching very seriously.

How do you find the wildlife?

Our skippers have nearly 30 years of local knowledge! They know:

  • Where seals haul out
  • Feeding areas for seabirds
  • Whale and dolphin hotspots
  • Seasonal patterns and behaviours
  • How to read sea conditions for wildlife activity

Plus a bit of luck and keeping a keen eye on the water!

Getting There & Parking

Where exactly do I go?

Tours depart from Easdale Harbour, Ellenabeich. Full directions:

  • Drive to Ellenabeich village (Cross the Bridge over the Atlantic onto the Isle of Seil, 16 miles south of Oban)
  • Park in the public car park at Ellenabeich (free parking)
  • Walk to the harbour (2 minutes, well signposted)
Is there parking?

Yes, free public parking is available at Ellenabeich. Please park in what is known locally as the “Back Car Park“, postcode PA34 4RE. What3Words: ///rivers.rated.unite

How far is it from Oban?

Approximately 16 miles (40 minutes drive) south of Oban via the A816 and B844. You’ll cross the famous Atlantic Bridge to reach the Isle of Seil, then drive to Ellenabeich at the southern tip. Postcode PA34 4RE. What3Words: ///rivers.rated.unite

What if I'm coming from far away?

Many visitors travel from across Scotland and beyond:

  • From Glasgow: 2.5 hours
  • From Edinburgh: 3 hours
  • From Inverness: 2.5 hours
  • From Fort William: 1.5 hours

Oban is well-connected by road and rail. See our Plan Your Visit page for detailed travel information and accommodation options.

Is there accommodation nearby?

Yes! Options include:

  • Easdale Island (self-catering cottages on the island)
  • Ellenabeich village (B&Bs, guest houses)
  • Oban (full range of hotels, B&Bs, hostels – 16 miles away)
  • Isle of Seil (various self-catering options)
Are there facilities at the departure point?

Ellenabeich (on the mainland side) has:

  • A pub-restaurant
  • The village / Seafari shop!
  • Public toilets

Easdale Island has:

  • Pub & café (seasonal opening)
  • Easdale Island Folk Museum (worth a visit!)
  • Siabann Eisdeal (handmade soap)

Gift Vouchers

How do gift vouchers work?

Our gift vouchers are valid for any Seafari tour. The recipient contacts us to book their chosen tour (subject to availability). Vouchers are valid for 12 months from purchase date.

How will the voucher be delivered?

You’ll receive an email confirmation immediately. Physical vouchers can also be posted to the address you provide (or directly to the recipient if you prefer). Allow 3-5 working days for postal delivery within the UK.

Can I buy a voucher for a specific tour?

Yes! We offer tour-specific vouchers:

Or you can contact us and purchase open vouchers that can be used for any tour.

How long are vouchers valid?

12 months from the date of purchase. The expiry date is clearly printed on the voucher. We may also be able to extend the voucher, please contact us to discuss.

Can I use multiple vouchers for one booking?
Yes, you can combine vouchers to pay for a single booking. For example, two 2-hour tour vouchers can be used toward a full-day tour (you’d pay the difference).
What if the recipient loses the voucher?

Contact us with the order details (purchaser name, email used) and we can verify the voucher in our system. We recommend recipients photograph or scan their vouchers as backup.

Can vouchers be refunded?
Gift vouchers are non-refundable once purchased. However, they can be transferred to another person if the original recipient can’t use them.
Can I purchase vouchers by phone?

Yes! Call us on 01852 300003, and we can process your voucher purchase over the phone. We’ll send email confirmation and can post the physical voucher on request.

Still Have Questions?
Can’t find the answer you’re looking for? Our friendly team is here to help.

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